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Shipping & Returns

Foodservice Equipment Brokers, LLC puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we cannot guarantee the delivery date of any order. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies.

Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address.

Shipping Methods and Charges

Most orders are shipped via UPS or FedEx. The shipping charges are automatically calculated online based on both the weight and dimensions of the carton in which your order will be shipped. Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered to the back of the truck, that is, at the end of the driveway or along the street curb. It is your responsibility to off-load the equipment from the truck. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery and some carriers will not deliver to residences.

IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, lift gate delivery, flat-bed truck delivery, upstairs/high-rise delivery, delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s), as the additional charges vary by manufacturer. The charges for these additional services will be in addition to any shipping charges. Please visit the Shipping page of our Help area for more information about shipping rates and options.

Your credit card will not be billed for the additional service(s) without your approval. If we determine additional charges are necessary (for example, residential delivery) that you have not approved, your order will not ship and we will attempt to contact you using the email address and phone number you provided with the order. Your order will be cancelled if we are unable to contact you.

Orders Damaged in Shipping

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, the following order check-in procedure must be followed:

  1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves, or note such damage on the bill of lading if the delivery person does not wait. For packages left at your doorstep, immediately inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).
  2. Verify the number of packages delivered.
  3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.
  4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 24 hours of delivery. Acceptance of damaged freight requires the receiver to file the freight claim. Once delivered, the carriers will not allow Foodservice Equipment Brokers, LLC to file any claim since we no longer own the property.

ONCE YOU HAVE INSPECTED AND ACCEPTED THE SHIPMENT, THE SALE SHALL BE FINAL AND FOODSERVICE EQUIPMENT BROKERS, LLC SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGED OR MISSING ITEMS YOU SUBSEQUENTLY DISCOVER. PLEASE NOTE, YOUR ACCEPTANCE OF THE SHIPMENT IS AN EXPRESS ACKNOWLEDGMENT THAT THE SHIPMENT WAS COMPLETE AND UNHARMED AT THE TIME OF DELIVERY AND THAT YOU HAVE COMPLIED WITH THE ORDER CHECK-IN PROCEDURE OUTLINED ABOVE.

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